Crucial conversations are an inevitable part of any private practice, but they can often feel uncomfortable or lead to unproductive outcomes. Whether you’re addressing a co-worker, employee, or patient, conversations with strong emotions, high stakes and differing opinions can be challenging. In this session, you’ll learn proven techniques from Crucial Learning and cognitive behavioral methods to navigate these high-stakes moments with confidence. This course will help you create safety in conversations, allowing you to communicate openly with almost anyone about anything. You’ll learn to identify and resolve communication barriers, stay composed when emotions run high, and articulate your needs while respecting others’ viewpoints. By mastering these tools, you’ll strengthen relationships, achieve better results, and transform difficult interactions into opportunities for growth.
Attendees will be able to:
- Describe how to create safety with their co-workers, employees or patients so they can talk with almost anyone about almost anything
- Identify problems contributing to poor results and struggling relationships
- Describe how to keep composure when feeling angry or defensive and identify what stories they may be telling themselves
