Key Performance Indicators (KPIs), measures of performance over time, provide owners and managers with critical information that they can use to evaluate practice operations and make important decisions to optimize clinical and business operations. This panel session will explore KPIs utilized in three different private practices, as well as the rationale, process, and measurement interval for each KPI. Panelists will also discuss their processes for measuring, analyzing, interpreting, and applying collected data to make ongoing adjustments and improvements to practice operations.
Upon completion, participants will be able to:
- Attendees will be able to list at least 5 KPIs used in a private audiology practice
- Attendees will be able to describe the process for analyzing measured data and using it to make business and clinical decisions in the practice
- Attendees will be able to describe tools that practices can use to measure, record, and analyze performance measures in their practice
Speakers: Natalie McKee, Au.D., Eric Stevens, MBA, Kristen Weinbaum, Au.D.
Moderator: Amyn Amlani, Ph.D.
